Customer Care
Help Topics
- Contact Us
- Rental FAQS
- Rental Terms
- Textbook Rentals
- Payment & Delivery
- Returns & Refunds
- Privacy Policy
- CA Privacy Policy
- Terms Of Use
- Copyright
- DIGITAL CONTENT FAQS
- Accessibility
Contact Us
Welcome to our customer service section! You'll find the answers to most of your questions by choosing one of the topics listed at left. If you're unable to find the answers to your question, you can contact us at:
Marist College Campus Bookstore
Marist
3399 North Rd
Poughkeepsie, NY 12601
Phone (845) 575-3000
Your store manager is Linda Ringel
Need to send your Bookstore Team a message? Click here
STORE HOURS
| Mon | 10am-5pm |
| Tue | 10am-5pm |
| Wed | 10am-5pm |
| Thu | 10am-5pm |
| Fri | 10am-5pm |
| Sat | 11am-5pm |
| Sun | CLOSED |
Rental FAQS
Textbook Rental is simple! Now at your campus bookstore, you can rent the textbooks you need for the semester, then return them at the end of the term.
How much do I save with Textbook Rental?
Renting textbooks saves you on average 50% when compared to a new, printed textbook.
How do I pay for my Textbook Rental?
Most forms of payment currently accepted at the bookstore can also be used for rentals. We do require a credit card be kept on file, even if you pay with a different method. Why? Just in case you win the lottery and forget to return your book, we'll need to charge you for it (refer to section on Fees).
Why do you need a credit card if I am paying for the rental some other way?
If the textbook is returned after the due date, or is damaged, we use the credit card on file to pay for a replacement book and non-return processing fee, as described in your Rental Agreement. We want you to bring the book back so we don't have to charge you!
If my bookstore accepts financial aid, can I use it to pay for a Textbook Rental?
Yes, you can use your financial aid to pay for your Textbook Rental. However, you will still need to keep a credit card on file with us in order to rent a book.
How long is the rental period?
The rental period begins the day you pay for the Textbook Rental and continues until the the last day of Finals, as shown on your Order Confirmation. All rented textbooks must be returned to the bookstore, in good condition, by the Rental Return Due Date. Textbook Rentals returned via mail must be postmarked by the Rental Return Due Date.
Can I return my books by mail?
Yes! Just use the return shipping label available Online. You can print it as often as you like, but you can only use it once. So if you're returning multiple books, please put them in one box and use one shipping label. You can also just drop off your books at the bookstore.
How do I know which books are available as rental?
Simple! We post the list of Textbook Rentals on the bookstore website and in the bookstore. Plus if you're shopping in the bookstore, look for signs in the book aisle. Online, it's really easy - if we're renting a textbook, the "Rental" option will display in your book list alongside "New" and/or "Used" (if available). Just check the box and follow the instructions.
What happens if I drop a class?
The drop/add policy for rented books is the same as for purchased books. Return the book to the bookstore within the allowed period along with drop/add documentation. If you return your book via mail, it must be postmarked within the allowed drop/add return period, and must include a copy of the drop/add documentation along with your book.
Can I get a refund if I don't drop a class?
Yes! The same return policy applies to rented textbooks as to purchased textbooks. Assuming, of course that you have your receipt, and return the textbook in good condition, along with any components such as CDs, etc. that were included with the textbook when you rented it. If you return your book via mail, it must be postmarked within the refund period allowed by your bookstore.
Can I buy my rented textbook?
Yes! If you decide you want to keep your rental book, you can opt to buy at any time during your rental period, unless the rental book is identified as a 'Rental Only' title, which is not available for purchase at any time.
Can I mark up the inside of the book with a highlighter or make notes in the margins?
Normal use of highlighting and writing is permitted. The bookstore will use the same standards for determining acceptable condition of rental textbooks that it uses for determining condition of books sold back as used books.
Can the bookstore refuse to accept my Textbook Rental when I return it?
Yes, the bookstore can refuse to accept your rental book if it is not returned in good condition. Good condition will be judged by the bookstore alone, and generally means book spine intact, no excessive damage to cover or contents, all original pages intact, all original components present, and no excessive highlighting, writing or other markings. Normal-use highlighting and writing is permitted. If the bookstore determines your book to be not acceptable for return, then you will be charged for a replacement copy and a non-return processing fee.
What happens if I do not return the book by the due date?
The card on file will be charged a replacement and non-return processing fee. The replacement cost and non-return processing fee will be charged to the credit card on file. The book will be yours to keep. The Replacement Cost is 75% of the New book price at the time of purchase. The non-return processing fee is 7.5% of the New book price at the time of purchase. These fees are in addition to the rental fee.
What happens if I lose a rented textbook?
You will be charged the replacement cost plus the non-return processing fee for any book not returned to the bookstore, regardless of the reason. These fees are in addition to the rental fee.
How much are the fees?
- Replacement Cost is 75% of the selling price of your book at the time of purchase.
- Non-return processing fee is 7.5% of the selling price at the time of purchase.
- These fees are in addition to the rental fee.
What if I forget when the rental is due?
As a courtesy, we will send a reminder notice to the email address you provided during your rental checkout and on your rental agreement. However, it is your responsibility to return the book by the due date even if you do not receive this email. Please remember that rental books are due back - or must be postmarked by - the last day of Finals.
Rental Terms
This rental agreement is a contract between you and Barnes & Noble College Booksellers, LLC (BNC) and applies to your rental of textbooks and/or course related materials from us. This agreement sets forth your rights and obligations and should be read carefully.
If receiving rental materials at a BNC store or accessing the materials on the BNC website, by providing your signature, or clicking "I Agree" or "I Accept" at the point of sale, you agree to the terms and conditions of this agreement, our privacy policy, our terms of use, and any other documents incorporated into the website from which you accessed the materials. You agree this agreement is legally binding as between you and BNC. A copy of this agreement will be posted in the bookstore, presented Online at checkout, or accessible on the BNC bookstore website.
We may modify this agreement from time to time and may post such changes on the website. It is important that you review the website regularly to ensure you are aware of any changes.
For questions regarding this agreement, please contact your campus bookstore.
TERMS AND CONDITIONS
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You must be 18 years of age or older.
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All information provided by you in connection with this agreement must be accurate and complete.
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You must have a valid securing tender on file with us at all times. Credit/debit cards provided as a securing tender must be a personal credit/debit card. In the event you provide us a student ID number as the securing tender, you hereby authorize your school or BNC to charge your school account for any fees owed hereunder.
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Rented materials remain the property of BNC or its authorized supplier. Your acceptance of rented materials and paying rental fees entitles you to use the property of BNC or authorized supplier for a limited amount of time and only for personal, non-commercial, and non-transferable use. At the end of the rental period, this agreement will terminate and you will lose all rights to the rented materials.
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Rented materials can be refunded and then purchased during the first two weeks of classes only. Rented materials identified as rental only titles are not available for purchase at any time.
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Rented materials must be returned to the bookstore from which they were originally rented by the rental return date designated by us at the time of rental and in salable condition. Salable condition will be determined by us in our sole discretion, but generally means book spine intact, without excessive damage or any water damage to the cover or contents, all original pages intact, all original components present, and no excessive highlighting, writing or other markings. Normal use highlighting and writing is permitted.
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You are responsible for loss or theft of all rented materials. Rented materials not returned by the rental return date or returned on or before that date not in salable condition will be subject to non-return processing fees equal to 75% of the new book price (at the time of rental) plus a 7.5% non-return processing fee. Non-return processing fees will be automatically charged to the securing tender on file for this agreement. In the event that the securing tender on file is no longer valid or if the purchasing limit on the securing tender has been exceeded, we will contact you for, and you agree to promptly pay in full, the non-return processing fees with an alternative payment method accepted at the bookstore. Returns shipped via UPS, USPS or other carriers must be postmarked and shipped on or before the rental return date.
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If you have not returned the rented materials by the rental return date and we are unable to charge your securing tender, it is your responsibility to pay the non-return processing fees immediately. You will be notified via the email address you provided at the time of rental if your securing tender was declined; you then will have 15 days to pay the fees before your account and any information, including personally identifiable information, you have provided to us is turned over to a collection agency ("agency").
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You agree that BNC and any agency it hires to collect any fees you owe hereunder may contact you or your parent or legal guardian, whether via e-mail, cell phone (including but not limited to text messages) or otherwise. You confirm that you or your parent or legal guardian are the only person(s) who open e-mail at the address you have provided, or that if anyone else opens e-mail at such address, you waive any claims of a violation of your privacy or of potential third party disclosure if persons other than you, your parent, or legal guardian view your e-mail. Additionally, you agree that BNC and any agency it hires may contact you or your parent or legal guardian via U.S. mail, telephone, or cell phone (including but not limited to text messaging) should such contact information be provided by you to BNC or an agency, whether at the time of rental or at any point thereafter, or obtained as provided below regarding your failure to return rented materials or pay applicable fees hereunder.
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You authorize BNC to share details of your rental transactions with the college, university, or school at which you are enrolled and you acknowledge that your institution may provide BNC with contact information, including but not limited to your e-mail address, student address, home address, home telephone number and cell phone number, any of which may be different than the information you provided to us, for the purpose of contacting you regarding failure to return rented materials or fees you owe BNC hereunder.
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Standard tax rates apply and vary by state.
Textbook Rentals
Renting Is Easy...
When shopping for textbooks in-store, the course information tag will display a "Rental" option.
If you're shopping Online, its even easier. Many books display a RENTAL option, along with NEW and USED options. Just pick one that's right for you!
We'll Keep You On Track
Register your email address with us and we'll send you reminder notices as your rental due date approaches.
More Questions?
Ready to Purchase?
Payment & Delivery
Payment Options
We accept the following forms of payment for your Online purchase:
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Credit Cards (American Express Discover Master Card Visa)
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Student Financial Aid (accepted at select stores and restrictions may vary by store)
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PayPal
Shipping & Delivery Options and fees
There are four options for receiving your order - select the one that's right for you!
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In-store pick-up*
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Standard UPS Ground Shipping (7 to 10 days) - $8.99
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Second Business Day Shipping - $16.99
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Next Business Day Shipping - $23.99
Additional shipping charges may apply to large or bulky items these charges will be noted in the product description.
Please Note: Orders placed after 2pm will not be shipped until the following business day.
*In store pick-up not available at all locations and may be subject to handling fee.
Note: For international and all other orders please contact your on-campus bookstore.
Orders Not Picked Up at the Bookstore
When your order is ready to be picked up at the bookstore we will send you an email at the address you provided. You must pick up your order from the store within 30 days of receiving this email from us. In the event you do not pick up your item(s) within this 30 day period the item(s) will be considered abandoned and will be re-shelved for sale at the store. You may request a refund on your item(s) but whether or not to provide one is within Barnes & Noble College’s sole discretion.
If your refund request for course materials is within the first 30 days after classes begin the refund will be made to your original form of payment.
If your refund request for all other merchandise is within 90 days of purchase the refund will be made to your original form of payment. After this 90 day period if a refund is granted for such items we will provide you a gift card.
Please contact your bookstore with any questions.
Returns & Refunds
- A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt.
- With proof of a schedule change and original receipt a full refund will be given in your original form of payment during the first 30 days of classes.
- No refunds on unwrapped loose-leaf books or shrink-wrapped titles which do not have the wrapping intact.
- No refunds on Digital Content once accessed.
- Textbooks must be in original condition.
- No refunds or exchanges without original receipt.
General Reading Books NOOK® Devices Software Audio Video & Small Electronics
- A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt in original packaging.
- Opened software audio books DVDs CDs music and small electronics may not be returned. They can be exchanged for the same item if defective.
- Merchandise must be in original condition.
- No refunds or exchanges without original receipt.
All other merchandise
- A full refund will be given in your original form of payment with original receipt.
- Without a receipt a store credit will be issued at the current selling price.
- Cash back on merchandise credits or gift cards will not exceed $1.
- No refunds on gift cards prepaid cards phone cards newspapers or magazines.
- Merchandise must be in original condition.
Fair Pricing Policy
Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price please alert a bookseller and we will gladly refund the difference.
NOOK® is a registered trademark of barnesandnoble.com llc or its affiliates.
Privacy Policy
Barnes & Noble Education, Inc. Privacy Policy
EFFECTIVE DATE 8/7/2023 AND UPDATED 12/14/2023:
At Barnes & Noble Education, we understand you care about how we collect, use, and disclose your personal information.
This Privacy Policy (“Policy”) describes how Barnes & Noble Education, Inc. and our subsidiaries, including Barnes & Noble College Booksellers, LLC; and MBS Textbook Exchange, LLC (collectively, “BNED”, “we”, “us”, “our”), collect, use and disclose your personal information, which applies: (i) Online where this Policy is posted; (ii) in person in our stores and at our events; (iii) through our customer service channels; and (iv) in other Online and offline interactions with you. This Policy applies to the BNED-run family of products, websites, services, and browser-based and/or mobile applications (collectively, our “Services”), except where a different BNED privacy policy is posted in compliance with applicable law and/or our contractual obligations. This Policy does not apply to the practices of companies we do not own or control.
If you are a resident of California, please find additional information about your rights under the California Consumer Privacy Act, as amended, in the California Consumer Privacy Act Policy And Notice At Collection section, below.
The Services are intended for use by United States (“U.S.”) residents in accordance with laws in the U.S., this Privacy Policy, and the applicable Terms of Use. Any personal information we collect about you may be transferred to the U.S. or to other countries by our Vendors (as defined below). The data protection laws in these countries may provide a lower standard of protection for your personal information than your country of residence, and data stored in the U.S. may be subject to lawful requests by the courts or law enforcement authorities in the U.S. By using our Services, you acknowledge the terms of this Privacy Policy and the collection, use, maintenance, transfer to and processing of your personal information in the U.S. or other countries or territories.
TABLE OF CONTENTS
- PERSONAL INFORMATION WE COLLECT
- HOW WE USE YOUR PERSONAL INFORMATION
- HOW WE DISCLOSE YOUR PERSONAL INFORMATION
- BUSINESS-TO-BUSINESS AND WHOLESALE TRANSACTIONS
- EXTERNAL SERVICES, SOCIAL FEATURES, ADVERTISING, AND ANALYTICS
- YOUR CHOICES
- USER-GENERATED CONTENT
- MINORS
- SWEEPSTAKES, CONTESTS, AND PROMOTIONS
- SECURITY
- CALIFORNIA CONSUMER PRIVACY ACT POLICY AND NOTICE AT COLLECTION
- OTHER STATE-SPECIFIC RIGHTS
- CHANGES TO THIS POLICY
- CONTACT US
PERSONAL INFORMATION WE COLLECT
a. Information You Provide. While registration with us is optional, please keep in mind that you will not be able to use certain features of our Services unless you register for an account. Depending on how you interact with our Services, you may provide us, our agents, our customers, BNED’s service providers, such Fanatics Retail Group Fulfillment, LLC, Inc. (“Fanatics”) and Fanatics Lids College, Inc. D/B/A "Lids" (“Lids”), licensees, and other third parties who perform services on our behalf (collectively, “Vendors”) with the following personal information:
- your name, email address, username, password, address, phone number, date of birth, financial account number and other financial information, government-issued identifier, applicable billing and/or shipping address(es), gender, school attending, graduation year, school identifier, enrollment information, and other registration information;
- information about your preferences;
- transaction-related information, such as your orders for any Services or purchases, if any, that you make from us or our Vendors;
- information you otherwise provide us, such as when you contact us or our Vendors for assistance; and
- other information related to your use of our Services.
You must maintain the confidentiality of your access information and are responsible for controlling access to your account. If you ever use a public computer to visit your account, we strongly encourage you to log out at the conclusion of your session. BNED does not store your payment information unless you choose to include it in your account.
b. Information Collected Automatically. We and our Vendors may automatically collect certain information when you use our Services, including by automatically receiving or collecting certain information, which may include your:
- browser or operating system;
- manner of connecting to the Internet, including your device type, and the name of your Internet provider or wireless carrier;
- Internet protocol (“IP”) address;
- data relating to malfunctions or problems, if any, that may occur when you use our Services;
- log file information, including your referring and exit pages and URLs, number of clicks and how you interact with links on our Services, domain names, landing pages, pages viewed, and other similar information;
- precise geolocation for some Services, and non-precise geolocation based on IP address for other Services;
- browsing and purchasing behavior; and
- preferences.
c. Information From External Sources. We may also collect personal information about you from external sources, including your friends, our Vendors, customers, applicable educational institution(s), and other third parties that provide information to us, including advertising networks, publicly available information and our affiliates that generally have shared management or ownership with us. This information may, as applicable, include your identification number for your applicable institutions’ student information system(s) and/or learning management system(s), name, email, campus location, financial aid, term, course enrollment and courses.
HOW WE USE YOUR PERSONAL INFORMATION
We may use the personal information we collect for various purposes, including to:
- process your registration and transactions;
- manage your account, including your payment information and preferences;
- improve our Services;
- fulfill other purposes disclosed to you at the time you provide us, our customers, or our Vendors with your information or otherwise where we are legally permitted to do so;
- personalize content and offers, and serve advertising that may be of interest to you from us and third parties;
- respond to your inquiries;
- fulfill your request(s) for Services;
- provide you with updates and other information regarding our Services;
- understand your precise geolocation for some Services, and non-precise geolocation based on IP address for other Services;
- keep our Services safe and secure, and to prevent and detect fraud and abuse;
- comply with our legal obligations, policies, and procedures including, without limitation, our agreements with applicable educational institution(s); and
- administer and manage our Services, including content and layout, usage, troubleshooting, data analysis, testing, research, and for statistical and survey purposes.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose your personal information to:
- BNED affiliates. We may disclose your personal information to our affiliates who may have content and offers of interest to you;
- Vendors and Institutions. We may disclose your personal information to applicable educational institution(s), and to our Vendors who assist with the delivery of our Services and the performance of our business operations, such as hosting, payment processing, marketing, which may include joint marketing with BNED customers and Vendors, analytics, customer support, and maintaining the security and integrity of our Services;
- Government and law enforcement authorities. We may disclose your personal information as required or permitted by law, such as in response to a verified request, e.g., court order, search warrant, or subpoena, relating to a criminal investigation or alleged illegal activity, or any other activity that may expose us, you, or any other party to legal liability;
- Security and safety. Where permitted by applicable law, we may disclose your personal information for the purpose of protecting the rights, property, life, health, security, and safety of BNED, our Services, our users, or any other party. We may also disclose your personal information if we have a good faith belief that a crime has been or is being committed by a user; and
- Business transactions. We may disclose your personal information in connection with, or during negotiations of, any proposed or actual business transaction, e.g., merger, purchase, sale, or any other type of business transaction regarding all or any portion of our assets, including transfer of all or any portion of our business to another party.
BUSINESS-TO-BUSINESS AND WHOLESALE TRANSACTIONS
BNED engages in business-to-business interactions, so our personnel interact with the personnel of our customers and Vendors. We collect limited information about such individuals, primarily consisting of name, basic contact information and professional or employment-related information, which we use to facilitate our business-to-business relationships.
EXTERNAL SERVICES, SOCIAL FEATURES, ADVERTISING, AND ANALYTICS
- External Services. Vendors and external services may use their own tracking technologies to independently collect information about you and may solicit personal information from you (“Tracking Technologies”). For example, BNED maintains its own branded pages on various social networks. When you visit these BNED-branded social media pages, the provider of the social network and other parties may set Tracking Technologies on your browser or device.
- Social Features. Certain functionalities on our Services may allow you to interact with external services, such as social networks (“Social Features”). Examples of Social Features include features such as “liking” or “sharing” BNED content; and logging in to our Services using your external services account, e.g., using Facebook Connect to sign-in, if said feature is enabled. If you use Social Features, and potentially other external services, information you post or provide access to may be publicly displayed on our Services (see “User Generated Content” section, below) or by the external services that you use. Similarly, if you post information on an external service that references our Services, e.g., by using a hashtag associated with BNED or our affiliates in a Social Feature, your information may be used on or in connection with our Services or otherwise by BNED. Also, both BNED and its customers and Vendors may have access to certain information about you, and your use of our Services and any external services. Customers and Vendors are generally governed by separate privacy policies and terms of use.
- Advertising. We may engage and work with Vendors, customers, and other parties to serve ads on our Services or on external services. Some of these ads may be tailored to your interest based on your browsing, across time, of our Services and elsewhere on the Internet, which may include use of data from cross-device usage, sometimes referred to as “interest-based advertising” or “Online behavioral advertising” (“Interest-based Advertising”), which may include sending you an ad on external services after you have left our Services i.e., “retargeting”. Our advertisers’ and ad networks’ use of Tracking Technologies are governed by their own privacy policies.
- Analytics. We may use Vendor tools, such as Google Analytics and Adobe Analytics, to help us analyze our performance, and to deliver Services and advertising to you. For example, we may use Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager and/or Google Analytics Demographics and Interest Reporting.
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- We and our Vendors, such as Google, may use first-party cookies, such as the Google Analytics cookies, and third-party cookies together to report how your ad impressions, other uses of ad services, and your interactions with these ad impressions and ad services are related to visits to our Services.
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- Additionally, some of the technologies used on our Services, e.g., session replay tools, allow us and our Vendors to monitor and analyze how visitors use our Services to better understand user behavior and improve our Services. When you interact with us Online, information related to your browsing behavior may be collected by us and our Vendors.
Please note that any links to external services are provided for your convenience only. Since this Policy does not apply to the practices of companies that we do not own or control, if you wish to learn more about the privacy practices of any external services or certain Vendors, we encourage you to review their privacy policies directly.
When it comes to your personal information, you have options, and we want to make sure you are informed of your choices.
Your Communication and Marketing Preferences. You may opt out of commercial messages by clicking on the “opt out” or “unsubscribe” link provided at the bottom of each email we send. These preferences do not apply to transactional communications, such as those that are related to your registration with us, required or important notices related to your use of our Services, or the fulfillment of a specific transaction.
Review, Update, or Change your Information. If you have an account on our Services, you may review, update, and change the information you provide to us at any time by accessing your account settings.
Choices Regarding Tracking Technologies.
- Browser Settings. Some browsers have incorporated “Do Not Track” features that can send a signal to websites you visit indicating that you do not wish to be tracked. Because there is no consensus on how to interpret “Do Not Track” signals, our Services do not currently respond to browser Do Not Track” signals. To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com. You can control information collection and use by using other means, such as by clearing your browser cache history or by using the tools discussed below.
- Self-Regulatory Advertising Organizations. Certain Vendors that perform advertising-related services on our behalf participate in voluntary programs that provide tools to opt-out of interest-based advertising, such as the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. We support this program, and we expect those ad networks we directly engage to serve you interest-based advertising will do so as well, although we cannot guarantee their compliance. To learn more about how you can exercise certain choices regarding interest-based advertising for DAA members, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program for mobile apps. Some of these companies are also members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and opt-out options for their members, see http://www.networkadvertising.org/choices/. We are not responsible for the effectiveness of, or compliance with, any third party opt-out options or programs, nor the accuracy of their statements regarding their programs.
- Mobile Device Settings. You can use mobile device settings to limit mobile Tracking Technologies and associated activities. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. In some cases, you can also use mobile device settings to allow or restrict the sharing of location information. If you do not share your location information, some features of our Services may not be available for use, but we may still estimate your general location based on the IP address you use to access our Services. Additionally, you can also choose to uninstall mobile applications.
- Vendor-Specific Tools. You may exercise your choices regarding the use of cookies by Google Analytics by using the Google Analytics Opt-out Browser Add-on or by going to https://tools.google.com/dlpage/gaoptout/ and following the instructions.
If you disable or remove these Tracking Technologies, some functionality on our Services may not be available nor function properly. If you use more than one browser or device, we recommend you make these choices in each browser or device to ensure your preferences are accounted for properly.
Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those participating members should no longer deliver certain interest-based advertising to you, but does not mean you will no longer receive targeted content or ads from other ad networks.
In addition, we may serve ads on external services that are targeted to reach people on those services that are also identified on one of more of our databases (“Matched List Ads”). This is done by using Tracking Technologies, or by matching common factors between our databases and the databases of the third-party services. We are not responsible for these external services, including without limitation their data security. We are not responsible for their failure to comply with your or our opt-out instructions as they may not give us notice of opt-outs to our ads that you give to them, and they may change their options without notice to us or you.
BNED may implement Google’s Invisible reCAPTCHA technology on our Services in order to reduce spam and prevent abuse of our Services. Your use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
Our Services may permit you to post or submit User Generated Content (“UGC”) including, without limitation, written content, user profiles, audio or visual recordings, computer graphics, pictures, data, or other content, including personal information. If you choose to submit UGC to any public area of our Services, your UGC will be considered “public” and will be accessible by anyone, including BNED. Notwithstanding anything to the contrary, unless otherwise explicitly agreed by us, personal information included in UGC is not subject to our usage or sharing limitations, or other obligations, and may be used and shared by BNED and other parties. We encourage you to exercise caution when making decisions about what you disclose in such public areas. For more information on how UGC is treated under the applicable Terms of Use.
Children under the age of 16 are not eligible to use our Services and must not submit any personal information to us. Our Services are not intended for children under the age of 16 and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have obtained personal information from a child under the age of 16, we will delete such information in accordance with applicable law.
SWEEPSTAKES, CONTESTS, AND PROMOTIONS
We may offer sweepstakes, contests, and promotions (each, a “Promotion”), including any Promotion jointly or solely sponsored or offered by other parties, which may require submitting your personal information to such other parties. If you voluntarily choose to enter a Promotion, your personal information may be disclosed to BNED, Promotion co-sponsors or administrators, Vendors, and other parties, including for administrative purposes and as required by law, e.g., on a winners list. By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing privacy practices from those contained in this Policy. Please review those official rules carefully.
We take steps to help protect your personal information. We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through our Services. Additionally, we limit access to personal information to employees and authorized parties who need to access that information to operate, develop, or improve our Services. Although we use reasonable efforts to safeguard personal information, transmission via the Internet is not completely secure and we cannot guarantee the security of your personal information collected through our Services.
CALIFORNIA CONSUMER PRIVACY ACT POLICY AND NOTICE AT COLLECTION
This California Consumer Privacy Act Policy and Notice at Collection (the “Notice”) describes how we collect and use personal information, and the rights that the California Consumer Privacy Act, as amended (the “CCPA”), provides to California residents. Unless otherwise noted, the disclosures and practices contained within this Notice describe our current practices and our practices for the 12 months preceding the Effective Date, set forth at the beginning of this Policy.
This Notice does not apply to personal information collected from employees, contractors or job applicants. If you are an employee, contractor or job applicant, please refer to your respective notice.
This Notice supplements other parts of our Policy and provides additional information for California residents. In the event of a conflict between any other BNED policy, statement, or notice and this Notice, this Notice will prevail as to California residents’ rights under the CCPA.
What Personal Information We Collect and Why We Collect It.
We collect the categories of personal information about California residents that are indicated in the chart below. Note that the specific pieces of personal information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed.
The disclosures in the chart below also apply to Colorado residents.
Category of PI Purposes for Collection, Use, and Disclosure Identifiers such as name, email address, postal address, phone number, date of birth, school identifier, government issued identifier, IP address or other similar identifiers- To develop, improve, and provide our Services
- To promote and market our Services and our Vendors’ services
- To operate our business, complete transactions, and comply with legal requirements
- To prevent fraud and illegal activity
- To develop, improve, and provide our Services
- To promote and market our Services and our Vendors’ services
- To operate our business, complete transactions, and comply with legal requirements
- To prevent fraud and illegal activity
- To develop, improve, and provide our Services
- To promote and market our Services and our Vendors’ services
- To operate our business, complete transactions, and comply with legal requirements
- To prevent fraud and illegal activity
- To develop, improve, and provide our Services
- To promote and market our Services and our Vendors’ services
- To operate our business and comply with legal requirements
- To prevent fraud and illegal activity
- To develop, improve, and provide our Services
- To promote and market our Services and our Vendors’ services
- To operate our business, complete transactions, and comply with legal requirements
- To prevent fraud and illegal activity
- To develop, improve, and provide our Services
- To promote and market our Services and our Vendors’ services
- To operate our business, complete transactions, and comply with legal requirements
- To prevent fraud and illegal activity
Sensitive Personal Information, including:
Account Access Credentials, such as your account username and password; and
Precise Geolocation (location within 1,850 feet)
- To develop, improve, and provide our Service
- To promote and market our Services and our Vendors’ services
- To provide access to your account
- To operate our business, complete transactions, and comply with legal requirements
- To prevent fraud and illegal activity
Sources of Personal Information.
We collect personal information from:
- you;
- your devices and/or browsers;
- our affiliates;
- Vendors;
- Applicable educational institution(s); and
- other external sources, including publicly available sources.
Categories of Recipients of Personal Information.
We may disclose each category of personal information and sensitive personal information, described herein, to these categories of recipients:
- our affiliates;
- Vendors;
- Applicable educational institution(s); and
- governmental and law enforcement authorities.
Retention of Personal Information.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information (which includes the categories of personal information set forth in the charts and sections herein) for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes we process your personal information for, and whether we can achieve those purposes through other means. We will maintain certain types of personal information for a limited duration.
Selling and Sharing of Personal Information.
We may sell and/or share with third parties for cross-context behavioral advertising the following categories of personal information:
- identifiers;
- Internet or other electronic network activity information; and
- precise and non-precise geolocation data.
We sell and/or share this personal information for advertising purposes to third parties. The third parties to whom this personal information was sold and/or shared are advertisers and analytics vendors. When we use the term sell, sold, or sale, we mean for valuable consideration and not monetary value.
We offer you the ability to opt-out of these sales and sharing as set forth herein.
Your California Privacy Rights.
The CCPA gives California Consumers certain rights:
Right to Know
California consumers have the right to request more information about the following:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information was collected;
- Our business or commercial purposes for collecting, selling, or sharing your personal information;
- The categories of third parties to which we disclosed your personal information;
- The categories of personal information we sold or shared about you and the categories of third parties to which each category of personal information was sold or shared;
- The categories of personal information we disclosed about you for a business purpose and the categories of recipients to which it was disclosed; and
- The specific pieces of personal information we have collected about you.
Right to Request Deletion of Personal Information
You may request that we delete your personal information that we have collected directly from you and are currently maintaining. Please note, however, that we may have a legal basis for retaining certain personal information under the CCPA, despite your request. Requests of this nature may be made no more than twice in a twelve-month period.
Right to Opt-out of the Sale and Sharing of Personal Information
We engage in sales and/or sharing via Tracking Technologies. You have the right to opt out of the sale and sharing of your personal information in the context of Tracking Technologies. To opt out of sale and sharing via Tracking Technologies, please click on the link in the footer of our Services pertaining to your data privacy choices.
You may also opt out of the sale and/or sharing of your personal information via Tracking Technologies through an opt-out preference signal. In order to process your request through an opt-out preference signal, you must use a browser supporting the preference signal. If you choose to use an opt-out preference signal, you will need to turn it on for each browser and each device you use.
Right to Correct Personal Information
You may request that we correct personal information that we maintain about you if you believe such personal information is inaccurate. We may request documentation from you in connection with your request. We will also require you (or your agent) to be verified before honoring your correction requests. Upon receipt of a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the information as you direct.
Right to Limit Use of Your Sensitive Personal Information
You may direct us to limit the use and disclosure of your sensitive Personal Information to uses/disclosures that are reasonably necessary to provide our goods and services, or as needed: to ensure security and integrity; to prevent fraud or illegal activity; for physical safety; for short-term, transient use, including for non-personalized advertising; to perform services on behalf of the business; and to verify or maintain the quality or safety of a service or device owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance such services or devices. To limit our use of your sensitive Personal Information, please click on our privacy portal HERE.
Right to Non-discrimination for the Exercise of Your Privacy Rights
We will not discriminate against you if you choose to exercise any of the privacy rights described herein.
Exercise CCPA Rights.
You may submit CCPA-related requests to BNED for BNED-controlled sites via email at CaliforniaPrivacy@bned.com, on our privacy portal HERE, or toll-free at 833-720-0427. THIS NUMBER IS MONITORED FOR PRIVACY SPECIFIC RIGHTS REQUESTS ONLY.
In order to fully exercise your rights under CCPA for each BNED-controlled site you use, please complete the BNED privacy portal webform from each browser, on each device, and on each such BNED-run website.
To exercise your privacy rights under CCPA with respect to personal information held by our service providers, Fanatics and Lids, regarding your use of or transactions with a bookstore’s apparel and/or spirit shop provided by Fanatics and/or Lids (or as similarly noted on an applicable bookstore site), please submit your request directly to Fanatics and Lids HERE.
Shine the Light.
California law permits customers in California to request certain details about how their personal information is shared with third parties, and in some cases our affiliates, if personal information is shared for those third parties’ or our affiliates’ own direct marketing purposes. We do not share personal information with third parties or our affiliates for those third parties’ or affiliates’ own direct marketing purposes. Californians may request information about our compliance with this law by contacting us at CaliforniaPrivacy@bned.com or by mailing:
Barnes & Noble Education, Inc.
120 Mountain View Boulevard
Legal Department
Basking Ridge, NJ 07920
Attention: Chief Privacy Officer
Any such request must include your name and “California Shine the Light Privacy Rights Request” in the first line of the description and, if sent by mail, must include your street address, city, state, and zip code.
Please note that “Shine the Light” rights and CCPA rights are granted by different laws and must be exercised separately.
Minors.
California residents under the age of 18 who have registered to use our Services, and who have posted content or information on or through our Services, can request that such information be removed by contacting us in the manner described in the “Contact Us” section below stating that they personally posted such content or information and detailing where the content or information is posted.
We will make a reasonably good faith effort to remove the content from prospective public view or anonymize it so the minor cannot be individually identified. However, this removal process cannot ensure complete or comprehensive deletion from the Internet. For instance, other parties may have republished the content or archived copies of it may be stored by search engines or other parties that we do not control.
Notice of Financial Incentive.
By creating an account, signing up to receive our emails, or participating in other offers provided by BNED from time to time, you may be eligible, where indicated, for discounts, promotions, or similar incentive programs (“Programs”). The full terms and conditions of a Program will be set forth where the opportunity to sign up is offered. We collect identifiers, such as email addresses, phone numbers, and/or zip codes, that you provide to us when you sign up for a Program. The financial incentives that we offer are reasonably related to the value of the consumer’s data. We have made a good faith estimate of the value of the consumers’ data based on relevant expenses related to the collection and retention of consumers’ personal information as part of each Program. You have the right to withdraw from a Program at any time, and you may do so by unsubscribing from our emails in the manner indicated in the emails, or otherwise discontinuing participation in the Program in the manner provided.
Your Rights Under Certain Other U.S. Privacy Laws.
This section applies to consumers residing in Connecticut, Colorado, Virginia, and Utah as defined by the Connecticut Data Privacy Act, the Colorado Privacy Act, the Virginia Consumer Data Protection Act, and the Utah Consumer Privacy Act, respectively (collectively, the “U.S. Privacy Laws”), that use our Services. “Personal information” includes “personal data” as defined by U.S. Privacy Laws.
You can learn more about the personal information we process in the “Personal Information We Collect” section and the purpose for processing such personal information in the “How We Use Your Personal Information” section. You can also learn more about our disclosure of personal information and the categories of external parties we disclose personal information to in the “How We Disclose Your Personal Information” section. Colorado residents can learn more about the purposes for which we process each category of personal information we collect in the “What Personal Information We Collect and Why We Collect It” section of our California Consumer Privacy Act Policy and Notice at Collection.
We also process your personal information for Targeted Advertising. You have the right to opt out of the processing of your personal information for Targeted Advertising, as described herein.
If you are a customer residing in Colorado, Connecticut, Virginia or Utah, subject to certain conditions and restrictions set out in the U.S. Privacy Laws and other applicable laws, you have the following rights with regard to your personal information:
Right to Access and Data Portability
You have the right to confirm whether we are processing your personal information, to access your personal information, and to obtain a copy of your personal information in a portable format.
Right to Correct
You have the right to request that we correct inaccuracies in your personal information, taking into account the nature of the personal information and our purposes for processing it.
Right to Delete
You have the right to request that we delete certain personal information that we have collected from or obtained about you, subject to certain exemptions.
Right to Opt Out of Sales
We do not “sell” your personal information for money, but some of the ways we disclose your personal information may be considered “sales” under certain U.S. Privacy Laws. You have the right to opt-out of the “sale” of personal information, which may overlap with your right to opt out of Targeted Advertising. To opt out, please click on the link in the footer of our Services pertaining to your data privacy choices.
Right to Opt Out of Targeted Advertising
You may request that we stop disclosures of your personal information for Targeted Advertising by clicking on the link in the footer of our Services pertaining to your data privacy choices.
Right to Opt Out of Profiling
You have the right to opt out of our processing of personal information for the purposes of profiling. We do not process personal information for the purposes of profiling, and as such this right is not applicable.
Right to Appeal
If you are unsatisfied with our actions related to the exercise of one of your privacy rights described herein, you may appeal our decision.
Consumers may submit their requests under U.S. Privacy Laws HERE for BNED-run sites. Please note that, depending on the nature of your request, you may be asked to provide information to verify your identity before your request can be processed. We will respond to your request as soon as we reasonably can and no later than as legally required.
If you choose to exercise any of the privacy rights described herein, we will not deny our Services to you, charge you different prices, or provide a different level or quality of Services to you unless those differences are related to the value of your personal information.
Your Nevada Privacy Rights.
Under Nevada privacy law, Nevada residents may opt out of the sale of certain “covered information” collected by operators of websites or Online services. We currently do not “sell” covered information as “sale” is defined by such law, and we do not have plans to “sell” this information. However, if you would like to be notified if we decide in the future to sell personal information covered by this Nevada privacy law, please email your name and email address to nevadaPrivacy@bned.com.
Please review this Policy for more information about our information collection and sharing practices. We may share your information as explained in this Policy, such as to enhance your experiences and our Services, and those activities will be unaffected by a Nevada opt-out request.
From time to time, we may update this Policy and indicate changes by updating the date at the top of the Policy. Your continued use of our Services after any update to this Policy will constitute your acceptance of the changes.
To the extent any provision of this Policy is found by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder of this Policy to be valid and enforceable.
If you have any questions or concerns about this Policy or its implementation, you may contact us:
By email: privacy@bncollege.com
By mail:
Barnes & Noble Education, Inc.
120 Mountain View Boulevard
Legal Department
Basking Ridge, NJ 07920
Attention: Chief Privacy Officer
CA Privacy Policy
14.0 JURISDICTION-SPECIFIC TERMS
a. Your California Privacy Rights. The California Consumer Privacy Act ("CCPA") which provides California Consumers certain rights regarding their Personal Information ("PI") as those terms are defined in the CCPA became effective on January 1 2020. We are providing you with notice of the PI we collect and our purposes for that collection for data that may be subject to the CCPA ("CCPA Notice"). This CCPA Notice does not cover information that is outside of the scope of the CCPA. This notice also does not apply to data collected from employees applicants or contractors or to data collected from individuals acting as representatives of another business in connection with business communications or transactions.
We collect PI directly from you your device or browser your education institution our service providers and suppliers and our corporate affiliates. We use and share PI for the following business purposes:
- to provide requested products and services;
- to advertise and offer new products and services;
- to improve our products and services;
- for quality assurance;
- for research and development;
- for prevention of fraud and illegal activity; and
- for marketing purposes.
We may also collect use and share PI for our operational purposes as set forth in this Privacy Policy.
We collect the following categories of PI from Consumers which we share with our service providers agents and licensees who perform services on our behalf with our affiliates and with your education institution:
- identifiers (e.g. name phone number email address I.P. address);
- personal records (e.g. name phone number email address);
- customer account details / commercial information (e.g. your order history);
- internet usage information (e.g. information regarding your interaction with our Online services); and
- inferences from PI collected (e.g. your preferences your performance).
If you are a California Consumer and would like to register a request under your “right to know about personal information collected disclosed or sold" (including right to obtain copies of specific pieces and/or information about categories of PI practices) or "right to request deletion of personal information " you can contact us via our Privacy Portal here or toll-free at 833-720-0427. You may opt out of cookies and other tracking technologies by clicking on the CA Do Not Sell My Personal Information link at the bottom of this website. You have the right to not receive discriminatory treatment in a manner prohibited by the CCPA because of exercising your rights under the CCPA.
To fulfill your CCPA request we may require you to provide sufficient information to reasonably verify you are the Consumer about whom we collected PI. This verification process includes providing us at least two (2) unique data points depending on the type of request.
Consumers have the right to exercise CCPA privacy rights via an authorized agent who meets the agency requirements of the CCPA. Authorized agent requests must include a copy of the agency agreement between the authorized agent and the consumer. We will ask the consumer to independently confirm the agency relationship.
The Right to Know
- Categories: You have the right subject to statutory exceptions to send us a request no more than twice in a twelve-month period for any of the following for the period that is twelve months prior to the request date:
- The categories of PI we have collected about you.
- The categories of sources from which we collected your PI.
- The business or commercial purposes for our collecting or selling your PI.
- The categories of third parties to whom we have shared your PI.
- A list of the categories of PI disclosed for a business purpose in the prior 12 months or that no disclosure occurred.
- Specific Pieces: You have the right subject to statutory exceptions to make or obtain a transportable copy no more than twice in a twelve-month period of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining.
The Right to Deletion
You have the right subject to statutory exceptions to request that we delete your PI that we have collected directly from you and are maintaining. Note also that we are not required to delete your PI that we did not collect directly from you.
You may alternatively exercise more limited control of your PI by instead by canceling or modifying our email marketing communications you receive from us. You can do so by following the instructions contained within our promotional emails.
The Right to Opt Out of Sale of Personal Information
We do not " PI that we collect from you including PI of minors under the age of 16 in accordance with the definition of "sell" in the CCPA. We treat all PI that we collect from you as subject to a "do not sell" request.
We work with service providers and partner with advertising companies that use cookies and other tracking technologies to collect information about your visits to our website and third-party sites and then use that information to deliver advertisements relevant to your interests. There is not yet a consensus as to whether third party cookies and tracking technologies associated with our websites and mobile apps constitute a “sale†of your PI as defined by the CCPA. You may opt out of interest-based advertising using ad industry opt out tools by visiting youradchoices.com/control or optout.networkadvertising.org. To effectively manage cookies via this cookie settings tool you must set cookie preferences on all browsers and all devices that you use. If you clear the cookies on your device you may need to set your cookie preferences again. We are not responsible for the completeness accuracy or effectiveness of any third-party programs tools or frameworks or the information they provide.
b. Your Nevada Privacy Rights Under Nevada law Nevada residents may opt out of the sale of certain "covered information" collected by operators of websites or Online services. We currently do not sell covered information as "sale" is defined by such law and we don't have plans to sell this information. However if you would like to be notified if we decide in the future to sell Personal Information covered by this Nevada law please email your name and email address to NevadaPrivacy@bned.com to provide your name and email address. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our plans change. At that time we will create a process for verifying your identity and providing an opportunity to verified consumers to complete their opt-out. Please become familiar with our data practices as set forth in this privacy policy. We may share your data as explained in this privacy policy such as to enhance your experiences and our services and those activities will be unaffected by a Nevada do not sell request. You may also have other choices regarding our data practices as set forth elsewhere in this privacy policy.
Effective Date and Last Updated: August 2 2021
Terms Of Use
This rental agreement is a contract between you and Barnes & Noble College Booksellers, LLC (BNC) and applies to your rental of textbooks and/or course related materials from us. This agreement sets forth your rights and obligations and should be read carefully.
If receiving rental materials at a BNC store or accessing the materials on the BNC website, by providing your signature, or clicking "I Agree" or "I Accept" at the point of sale, you agree to the terms and conditions of this agreement, our privacy policy, our terms of use, and any other documents incorporated into the website from which you accessed the materials. You agree this agreement is legally binding as between you and BNC. A copy of this agreement will be posted in the bookstore, presented Online at checkout, or accessible on the BNC bookstore website.
We may modify this agreement from time to time and may post such changes on the website. It is important that you review the website regularly to ensure you are aware of any changes.
For questions regarding this agreement, please contact your campus bookstore.
TERMS AND CONDITIONS
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You must be 18 years of age or older.
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All information provided by you in connection with this agreement must be accurate and complete.
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You must have a valid securing tender on file with us at all times. Credit/debit cards provided as a securing tender must be a personal credit/debit card. In the event you provide us a student ID number as the securing tender, you hereby authorize your school or BNC to charge your school account for any fees owed hereunder.
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Rented materials remain the property of BNC or its authorized supplier. Your acceptance of rented materials and paying rental fees entitles you to use the property of BNC or authorized supplier for a limited amount of time and only for personal, non-commercial, and non-transferable use. At the end of the rental period, this agreement will terminate and you will lose all rights to the rented materials.
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Rented materials can be refunded and then purchased during the first two weeks of classes only. Rented materials identified as rental only titles are not available for purchase at any time.
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Rented materials must be returned to the bookstore from which they were originally rented by the rental return date designated by us at the time of rental and in salable condition. Salable condition will be determined by us in our sole discretion, but generally means book spine intact, without excessive damage or any water damage to the cover or contents, all original pages intact, all original components present, and no excessive highlighting, writing or other markings. Normal use highlighting and writing is permitted.
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You are responsible for loss or theft of all rented materials. Rented materials not returned by the rental return date or returned on or before that date not in salable condition will be subject to non-return processing fees equal to 75% of the new book price (at the time of rental) plus a 7.5% non-return processing fee. Non-return processing fees will be automatically charged to the securing tender on file for this agreement. In the event that the securing tender on file is no longer valid or if the purchasing limit on the securing tender has been exceeded, we will contact you for, and you agree to promptly pay in full, the non-return processing fees with an alternative payment method accepted at the bookstore. Returns shipped via UPS, USPS or other carriers must be postmarked and shipped on or before the rental return date.
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If you have not returned the rented materials by the rental return date and we are unable to charge your securing tender, it is your responsibility to pay the non-return processing fees immediately. You will be notified via the email address you provided at the time of rental if your securing tender was declined; you then will have 15 days to pay the fees before your account and any information, including personally identifiable information, you have provided to us is turned over to a collection agency ("agency").
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You agree that BNC and any agency it hires to collect any fees you owe hereunder may contact you or your parent or legal guardian, whether via e-mail, cell phone (including but not limited to text messages) or otherwise. You confirm that you or your parent or legal guardian are the only person(s) who open e-mail at the address you have provided, or that if anyone else opens e-mail at such address, you waive any claims of a violation of your privacy or of potential third party disclosure if persons other than you, your parent, or legal guardian view your e-mail. Additionally, you agree that BNC and any agency it hires may contact you or your parent or legal guardian via U.S. mail, telephone, or cell phone (including but not limited to text messaging) should such contact information be provided by you to BNC or an agency, whether at the time of rental or at any point thereafter, or obtained as provided below regarding your failure to return rented materials or pay applicable fees hereunder.
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You authorize BNC to share details of your rental transactions with the college, university, or school at which you are enrolled and you acknowledge that your institution may provide BNC with contact information, including but not limited to your e-mail address, student address, home address, home telephone number and cell phone number, any of which may be different than the information you provided to us, for the purpose of contacting you regarding failure to return rented materials or fees you owe BNC hereunder.
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Standard tax rates apply and vary by state.
Copyright
This DMCA Policy which is deemed as Additional Terms to our Terms of Service sets forth procedures with respect to allegations of copyright infringement on the Service.
PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
We are committed to complying with U.S. Copyright and related laws. Our policy is to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (the "DMCA"). It is our policy to remove and discontinue service to repeat offenders. If you believe your copyrighted work has been copied and is accessible on the Service in a way that constitutes copyright infringement you may notify us by providing our copyright agent with the following information in accordance with the requirements of the DMCA:
- The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner's behalf.
- A description of the copyrighted work that you claim has been infringed and a description of the infringing activity.
- Identification of the location where the original or an authorized copy of the copyrighted work exists (for example the URL of the website where it is posted or the name of the book in which it has been published).
- Identification of the URL or other specific location on the Service where the material you claim is infringing is located (note: you must include enough information to allow us to locate the material).
- Your name address telephone number and email address so that we may contact you.
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner its agent or the law.
- A statement by you made under penalty of perjury that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
Our agent for notice of claims of copyright infringement on the Service can be reached as follows:
By mail:
Barnes & Noble College Booksellers LLC
120 Mountainview Blvd.
Basking Ridge NJ 07920
Attn: Legal Department
By email:
bncbDMCA@bned.com
The email address above is only for reporting copyright infringement and may not be used for any other purpose. Please see the "Contact Us" section in our Terms of Service for contact information for other topics.
If you believe an individual is a repeat infringer please follow the instructions above to contact our DMCA agent identified and provide information sufficient for us to verify the individual is a repeat infringer.
It is often difficult to determine if your copyright has been infringed. Barnes & Noble College may elect to not respond to DMCA notices that do not substantially comply with all of the foregoing requirements and Barnes & Noble College may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.
COUNTER-NOTIFICATION PROCEDURE
If access on the Service to a work that you submitted to Barnes & Noble College is disabled or the work is removed as a result of a DMCA copyright infringement notice and you believe in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification then you may send a ?Counter-Notification? to the email address listed above. Your DMCA Counter-Notification should contain the following information:
- a legend or subject line that says: "DMCA Counter-Notification";
- a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled (please include the full URL of the page(s) on the Service from which the material was removed or access to it disabled);
- a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
- your full name address telephone number email address and the username of your account with us (if any);
- a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if the address is located outside the U.S.A. to the jurisdiction of the United States District Court for the Southern District of New York) and that you will accept service of process from the person who provided DMCA notification to us or an agent of such person; and
- your electronic or physical signature.
If we receive a DMCA Counter-Notification then we may replace the material that we removed (or stop disabling access to it) in not less than ten (10) and not more than fourteen (14) business days following receipt of the DMCA Counter-Notification. However we will not do this if we first receive notice at the address above that the party who sent us the DMCA copyright infringement notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Service.
Upon our receipt of a Counter-Notification that satisfies the requirements of DMCA we will provide a copy of the counter notification to the person who sent the original notification of claimed infringement and will follow the DMCA's procedures regarding counter notification. All Counter-Notifications must satisfy the requirements of Section 512(g)(3) of the U.S. Copyright Act. In all events you expressly agree that neither Barnes & Noble College nor any of its affiliates or their employees officers directors or agents will be a party to any disputes or lawsuits regarding alleged copyright infringement.
Please note you may be held liable for money damages if you materially misrepresent an activity is infringing your copyrights.
DIGITAL CONTENT FAQS
Digital Delivery Fee
What is the Digital Delivery Fee?
The Digital Delivery Fee supports the delivery of digital content through our digital platform. This is comparable to a shipping charge for the delivery of printed course materials.
How much is the fee?
A fee of $3.99 will be applied to each digitally delivered item priced over $10.
Why do some digital content items have a fee and others do not?
The fee is determined on a vendor-by-vendor basis. Some of our digital content vendors restrict the fee from being charged.
How do I identify the items that are charged the fee?
In general digital content that the store does not carry on hand and is delivered digitally is charged the digital delivery fee. This includes digital content that is purchased in-store and on our website.
The fee will be flagged with an information tooltip next to each applicable digital item. The fee will also be visible in the Order Summary after a payment has been selected during the checkout process. Order status email communications will also provide the fee charges.
Can the fee be refunded?
Yes the fee will be refunded if the digital item has not been activated and is returned in accordance with our refund policy.
I’m enrolled in a First Day® Complete or First Day® by Course program does this fee apply?
No all digital items included in our First Day® programs will not incur the fee.
Accessibility
BNED has an enterprise-wide commitment to ensuring its technology is accessible to all people including those with disabilities. As part of this commitment our websites have been designed to conform to the requirements of Section 508 of the U.S. Rehabilitation Act as amended and to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 AA. BNED will not be liable in any way related to any third-party websites or third-party content data applications or systems.
At BNED we test our websites for accessibility during development and complement that testing by using the services of a third party. These third-party testers conduct manual reviews with assistive technology to further verify results. Our team regularly updates our websites both as technology advances and as content changes.
We strive to keep pace with evolving and updated accessibility standards and work diligently to implement updated standards and improve the accessibility experience into our next available website releases.
We recognize that there may be occasions when users experience difficulty accessing our websites. If you experience any difficulty viewing any material on any of our websites please contact us at vpat@bned.com. Your feedback and ideas are extremely important to us.